Shipping policy

        Free standard delivery
        All orders placed through wonderchef.shop receive free standard delivery unless a different delivery option is expressly selected and agreed at checkout. Our estimated standard delivery time is 15–20 days. The estimate is measured from order confirmation unless the product page or checkout clearly states another starting point.
        Delivery estimates are not a promise that every parcel will arrive on a particular day. However, we will deliver within the timeframe agreed with you. applicable Canadian consumer-protection law generally requires delivery without undue delay and, unless another time has been agreed, within 30 days after the contract is entered into. The 15–20 day estimate is the delivery arrangement we ordinarily offer.
        Order processing and dispatch
        Orders are subject to payment authorisation, fraud checks, stock availability and address verification. When the order is dispatched, we may send a dispatch message and tracking information where the carrier provides it. An order containing several items may arrive in more than one parcel and on different days. There is no additional standard-delivery charge for split shipments.
        Processing or dispatch may take longer during public holidays, exceptional demand, severe weather, carrier disruption, customs controls, safety checks or other events beyond reasonable control. If a significant delay occurs, we will provide information reasonably available to us and explain the options available.
        Delivery addresses
        You must provide a complete, accurate and accessible delivery address. Check the address carefully before placing the order and contact info@wonderchef.shop immediately if a correction is needed. We cannot guarantee that an address can be changed after processing begins.
        Carriers may require a signature, safe-place instruction, collection from a service point or reasonable proof of delivery. Where you nominate a safe place or another person to receive the parcel, delivery to that authorised place or person may count as delivery to you. We will not treat a parcel as correctly delivered merely because tracking says “delivered” if reasonable evidence shows it was not delivered as agreed.
        Large, heavy or installation-sensitive equipment
        Some kitchen equipment may be bulky, heavy or require special access. Before ordering, check product dimensions and the route into the property, including doors, stairs, lifts and turning space. Unless expressly stated, standard delivery does not include unpacking, assembly, connection, installation, removal of doors or windows, disposal of packaging, or removal of old equipment.
        Installation involving gas, fixed electrical wiring, plumbing, ventilation or other regulated work must be carried out by an appropriately qualified professional. Do not arrange installation until the goods have arrived and have been checked, unless you accept the risk of rescheduling costs. Nothing here limits responsibility for foreseeable losses where the law makes us liable.
        Delay and missed delivery
        If nobody is available, the carrier may attempt redelivery, leave the parcel at an authorised safe place, or provide collection instructions. Follow the carrier’s notice promptly. If a parcel is returned because the address was inaccurate, access was unavailable or collection was not completed, contact us to arrange the next steps. Any charge for a further delivery will be imposed only where lawful and clearly agreed.
        If we miss an agreed delivery deadline that was essential, or if you told us before the contract that delivery by that date was essential and we accepted that requirement, you may have the right to treat the contract as ended. In other cases, you may set an appropriate additional period for delivery and, if we still fail to deliver, end the contract. If the contract ends for non-delivery, we will refund sums due without undue delay.
        Loss, damage and risk
        Goods are at our risk until they come into the physical possession of you or a person you identify to receive them. An exception may apply where you independently commission a carrier that we did not offer. If packaging is damaged, photograph it before opening where possible and check the contents safely. Report missing, damaged, incorrect or unsafe items to info@wonderchef.shop with the order number and supporting information. Do not discard the item or packaging until we provide reasonable instructions.
        International and restricted delivery
        Available destinations are shown at checkout and may change. An order can be refused before acceptance if we cannot lawfully or practically deliver it. Products may be subject to destination-specific electrical, safety, import, tax or certification requirements. Any duties or charges payable by the customer will be disclosed where known and where the law requires disclosure before purchase.
        For delivery questions, email info@wonderchef.shop.